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Internal tickets

Community Veteran
Posts: 5,877
Thanks: 1
Registered: 05-04-2007

Internal tickets

Is there anyway plus can make it clearer what an internal ticket is on the ticket itself? I say this because a couple of people recently have posted asking about what a reply to their ticket means when it is marked internal.

Maybe an explanation that the ticket is marked internal as it is for (guess what) internal use but there for customer reference and link to a page explaining common terminology used?
1 REPLY
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Internal tickets

@no7olivier

I agree with you on that one , had to ask on here myself what it meant and EU