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Intermittent e-mail retrieval fault.

Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Hi,

I've got an intermittent fault retrieving e-mail to Outlook 2003.

Every so often it pops up the username/password dialogue as though the server has rejected it. I click on OK and it checks for mail OK. If I miss the pop-up it hangs around and then I get a timeout...

Can someone please intervene on ticket #21294440 as the majority of the CSC agents do not appear to read the previous steps before responding...its getting a little frustrating.

Thanks
Steve
23 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Intermittent e-mail retrieval fault.

Hi,

I've replied to your ticket, let me know if that makes any difference.
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Dave,

Thanks for the intervention.

I've not been around much today to check it.

I've 'hardcoded' the ip addresses for the mail servers as well and will see how it goes.

Mail retrieval is set to 10 minutes.

I'll update this with the outcome over the next couple of days.

If it seems OK with the ip addresses, I'll switch them back and try that as well just to see if its DNS resolution or the rebuild that's cured it.

Here's hoping.
Thanks
Steve
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Dave,

Unfortunately I'm still seeing the problem.

I've updated the ticket with an extract from the Outlook log file when it fails to authenticate.

Cheers
Steve
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

DaveT

Can you have a further look at this?

Extract from the Outlook log file... When it decides to reject the password it spends 5 seconds thinking about it before rejecting - this is the only 'consistent' thing about a frustrating intermittent fault.

Thanks

-----begin extract-----

2007.02.20 16:43:14 POP3 (212.159.10.1): Port: 110, Secure: no, SPA: no
2007.02.20 16:43:14 POP3 (212.159.10.1): Finding host
2007.02.20 16:43:14 POP3 (212.159.10.1): Connected to host
2007.02.20 16:43:14 POP3 (212.159.10.1): <rx> +OK Hello there.
2007.02.20 16:43:14 POP3 (212.159.10.1): Authorizing to server
2007.02.20 16:43:14 POP3 (212.159.10.1): [tx] USER frinstead
2007.02.20 16:43:14 POP3 (212.159.10.1): <rx> +OK Password required.
2007.02.20 16:43:14 POP3 (212.159.10.1): [tx] PASS *****
2007.02.20 16:43:19 POP3 (212.159.10.1): <rx> -ERR Login failed.
2007.02.20 16:43:19 POP3 (212.159.10.1): Retrying authorization
2007.02.20 17:49:30 POP3 (212.159.10.1): Finding host
2007.02.20 17:49:30 POP3 (212.159.10.1): End execution

-----end extract-----
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

PS: If I catch it when it generates the error, it reconnects and completes quite happily.

The above example shows where I was away from the PC and therefore left it waiting for a retry, which then timesout.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Intermittent e-mail retrieval fault.

How often is this happening? I just tried logging in a few times to try and replicate it but it worked every time. Would be useful to know if there's a certain percentage of failures or if there's a pattern to it.
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Dave,

Todays ERR entries from the logfile show failures at:

1527
1643
1844
2115
2200

I'll post the full log file on the Ticket.

Steve

PS: Its set to collect every 15 minutes.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Intermittent e-mail retrieval fault.

I'll try it a few more times to see if I can replicate it... and as I was typing that I got a failure. I've passed the ticket on to the network guys.
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Thanks Dave.
sam
Grafter
Posts: 222
Registered: 09-06-2007

Intermittent e-mail retrieval fault.

Hi frinstead,

I have looked into your ticket and this is still with the network guys.

I will keep my eye on this and I will update you when we have further info.
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Hi Sam

Thanks for helping.

Can you have a look at the latest reply on the ticket.

Sorry - but I'm not that impressed really.

It does keep occuring, otherwise I wouldn't be wasting your time.

It's happened a couple of times this morning already.

Thanks
Steve.
sam
Grafter
Posts: 222
Registered: 09-06-2007

Intermittent e-mail retrieval fault.

Hi frinstead,

I will pass this one to Dave, when he gets in as he raised the original problem and to be honest knows more about the networking side of things than I do.
Zippy
Grafter
Posts: 27
Registered: 04-08-2007

Intermittent e-mail retrieval fault.

Any more news on this please?
sam
Grafter
Posts: 222
Registered: 09-06-2007

Intermittent e-mail retrieval fault.

Hi,

Sorry about the delay.

I have just raised this again with one of the network guys. I will let you know as soon as he gets back to me.