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In Preparation -advice required

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In Preparation -advice required

In preparation - please can someone kindly advise what the full, formal & correct procedures are to obtain a MAC code to migrate away from PN & what notice/forms of communication/procedures are required to close a PN account after obtaining the MAC code.

Thanks in advance
2 REPLIES
sisgroup
Grafter
Posts: 189
Registered: 30-07-2007

In Preparation -advice required

If you go into the support portal from your account and the follow the support wizard you will be able to request your MAC code from there Wink
Community Veteran
Posts: 14,469
Registered: 30-07-2007

In Preparation -advice required

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Move to Another broadband Supplier

That page then explains the notice period and other items like outstanding payments, 12 month contracts etc.

A MAC will normally be issued within a few days and the 30 day notice period starts from when you request it, not when you receive it.