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Impossible download 6/8 7-9pm

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Impossible download 6/8 7-9pm

Major problems tonight-Managed to get connected after a few attempts but web sites almost impossible to download. Signed on again at 9.20pm and everything OK- Why was this? This has happened before.
6 REPLIES
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Impossible download 6/8 7-9pm

Did you see the Service Status posts? They might explain it.
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Impossible download 6/8 7-9pm

No Im not an 0845 user I am on Connect Lite?
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Impossible download 6/8 7-9pm

To my knowledge, you will have been affected by the problem as well.
jberry
Grafter
Posts: 1,886
Registered: 08-06-2007

Impossible download 6/8 7-9pm

Hi there,

The problems earlier did not affect Connect customers at all. If you were having problems accessing certain sites then you would need to provide traceroutes when the problem is occuring so we can diagnose the problem. Without something to start from investigating problems like this is virtually impossible.

Regards,
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Impossible download 6/8 7-9pm

It affected ALL sites including initial Plus Net Home page download-I have not got a clue what you are talking about re trace routesHuh as an addition on Connect Lite unable to connect again this morning between approx 7.10am & 7.30am-Connected straight away at 7.50am-Service at present is unreliable.
Simon_M
Grafter
Posts: 684
Registered: 05-04-2007

Impossible download 6/8 7-9pm

Tracert is a program that traces the route of the signal from you to the site you are trying to reach.

Go to a Dos prompt/Command prompt - how depends on your operating system & how it is set up - and then type tracert followed by the name of the site. See example below:-

C:\>tracert portal.plus.net


Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms IX-66 [192.168.xx.xx]
2 27 ms 27 ms 26 ms pth-ag2.plus.net [195.166.128.6]
3 27 ms 27 ms 26 ms gi1-2.vlan3.pth-gw3.plus.net [212.159.1.2]
4 27 ms 27 ms 27 ms gi5-0.pth-gw1.telehouse.core.plus.net [195.166.129.21]
5 32 ms 33 ms 32 ms atm0-1-0.ptb-gw1.plus.net [195.166.129.246]
6 32 ms 34 ms 34 ms vl4.pri.ptb-gw3.plus.net [195.166.129.226]
7 33 ms 34 ms 35 ms portal.plus.net [212.159.8.137]

Trace complete.

C:\>


Use copy & paste (again the method is slightly dependent on which operating system you are on) to get this into a Contact Us ticket.