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Idle Timeouts

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Idle Timeouts

Hello,
Last night I got disconnected due to Idle Timeout. I was downloading P2P but still got disconnected. Why would this be?
Best Wishes,
4 REPLIES
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Idle Timeouts

I Think they decided to postpone the planned roll out of idle time outs on the Broadband Plus and HomeSurf accounts.
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Idle Timeouts

They have been rolled out now!
Neil_A
Grafter
Posts: 450
Registered: 04-04-2007

Idle Timeouts

Quote
They have been rolled out now!


Hi there,

No they haven't. We were planning to roll them earlier this week but didn't due to a problem with random disconnects (which is now largely resolved).

We do plan to roll-out idle-timeouts for Home Surf and Plus accounts next week but have not yet confirmed the date.

If you're getting disconnections you should raise a ticket. Thanks
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Re: Idle Timeouts

Quote
Hello,
Last night I got disconnected due to Idle Timeout. I was downloading P2P but still got disconnected. Why would this be?
Best Wishes,


If you were downloading something how could you get an Idle Timeout. :?

Your connection was not Idle :roll: