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ISP Regulator

N/A

ISP Regulator

Hi,

Is there an independant regulator for ISP's that I can talk to re my issues with PN & BTHuh

Cheers
2 REPLIES
N/A

ISP Regulator

Hi,

Have you looked at the Ofcom website ?

http://www.ofcom.org.uk/

Smiley
carrot63
Grafter
Posts: 599
Registered: 12-07-2007

ISP Regulator

It's probably worth also taking a look at the Internet service providers Association code of practice at http://www.ispa.org.uk/about_us/page_16.html . As a member, Plusnet are supposed to be bound by its terms.

Ofcom will log your complaint and offer suggestions, but cant/wont offer any actual help in resolving specific issues in individual cases. If a provider gets enough complaints against them on a given issue, Ofcom might do something, although as they believe in "light touch" (inadequate might be another word) regulation, its more likely to be a gentle tap on the knuckles than a public dressing down.