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IP Profile stuck at 2000

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IP Profile stuck at 2000

I sync at 8128 and live very close to my exchange but my IP Profile on the BT test is 2000. From what I have read it may be stuck.

I've raised various support tickets but seem to going around in circles. I have been asked for various speedtests which I have provided and all I seem to be getting is BT say my speed is within acceptable limits etc.

How can I get BT to change my profile?

Please dont say raise a ticket Wink
3 REPLIES
alankay
Grafter
Posts: 78
Registered: 21-07-2007

IP Profile stuck at 2000

Raise the matter tomorrow on this forum when someone from support should be around....quote your ticket number.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

IP Profile stuck at 2000

Hi,

It's back with BT, hopefully this time they'll correct the IP profile.
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IP Profile stuck at 2000

Thanks, this is much appreciated.

Happy New Year!!