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I paid for extra usage but my speed has been cut

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I paid for extra usage but my speed has been cut

im on option 3 with 20gb of quota, i saw i was going to overshoot this and paid for an extra 4gb of traffic but when it hit 20 all my speed was still cut, what the hell is going on here?
1 REPLY
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

I paid for extra usage but my speed has been cut

Hi there,

According to our RADIUS servers you have an active session that has been ongoing for over a day. Can you try turning your kit off for 20 minutes and get back to us if you're still having problems?

Rgds,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵