cancel
Showing results for 
Search instead for 
Did you mean: 

I left PN 21 Sept and am still being charged

N/A

I left PN 21 Sept and am still being charged

Hi,

Took the plunge and joind Sky BB (MAX) on 21 Sept and couldn't have been happier. I asked PN what I had to do to cancel and was told that once theMAC is used by my ISP I was cancelled. (I was on a monthly contract). Since the 21st I seemed to have been charged the following

£21.99 29/08/2006 Fully Paid Account Billing (2006-08-29 to 2006-09-2Cool
£21.99 29/09/2006 Fully Paid Account Billing (2006-09-29 to 2006-10-2Cool
£21.99 £21.99 29/10/2006 Pending Account Billing (2006-10-29 to 2006-11-2Cool

So what is going on!! Whay am I being charged for sevices I have not been using. I was not sent any emails etc about final payments etc so I thought the £21.99 on 29/9 was for the month notice. I cancelled by Direct Debit and am wanting some answers
3 REPLIES
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

I left PN 21 Sept and am still being charged

Thats what is showing on the portal but have you checked your bank statements to see if they have actually been taken? Once you have this information, I would suggest submitting a ticket / question to billing to find out what is going on.
N/A

I left PN 21 Sept and am still being charged

or go to the bank and tell them to refuse payments to Plusnet
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

I left PN 21 Sept and am still being charged

When did you give notice/request your MAC? Did you inform PlusNet of the day you were actually migrated to your new ISP?

You should be refunded for any excess amount taken covering beyond 30days later or when you migrated whichever is the later