a big thank you to all the Plusnet staff and members of this forum who helped me recently with my upgrade problems. My new 2mb connection is going like s&^t off a shovel and I couln't be happier. Coming from BT to Plusnet was a doddle and find the forum and general all round approach Plusnet give a breath of fresh air. I know from my occupation (Government) the workers very rarely get praise for a job well done, so I thought I'd put this on the forum. Well played, and thanks again.