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How to switch providers ??

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How to switch providers ??

Hi

After being a perfectly happy customer of plusnet for around 18 months, i'm sorry to say the last few have seen the service ............ eeerrrrr, well stop completely on some occasions.

How do i go about switching to another provicer ??, Do i just e-mail plusnet for a MAC code. If i then give this to the other provider straight away how long will i be without broadband ??

Has anyone switched already ??, i'm guessing that if their customer service is as slow as my broadband connection, i'm going to have a hard time switching.

Andy
7 REPLIES
Zathras
Grafter
Posts: 295
Registered: 01-08-2007

How to switch providers ??

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How to switch providers ??

I'm off too, requested my mac tonight

Quote
I am fed up of getting the peak-time usage emails towards the end of every month, your product obviously does not meet my needs any longer and it is not viable for me to upgrade to an option that gives me a larger peak-time allowance. I am also annoyed and disappointed with the email fiasco of last month and cannot see the overall service improving under BT's wing.
Please note: i am not requesting an offer to stay just a mac key asap please.


when exactly will the 30 days notice actually start?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

How to switch providers ??

The notice period starts the day you request your MAC or termination, not when they respond.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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How to switch providers ??

thanks elvin
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How to switch providers ??

mac received almost immediately :lol:
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How to switch providers ??

Hi guys..
Don't post much on here, but here's one..
I'm off ..Requested my MAC just now..going head over to ZEN
Been with this ISP for @ 3yrs. On premier option 1 at the mo.
The service is totally inadequate..
Speeds after 16:00 have been at arond dial up speed.
I only do web browsing and email..with downloading only on a few occasions..
I'm just glad i finally jumped and anyone who is locked in to a contact gets my full sympathies!
cheers Smiley
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How to switch providers ??

My new service will become live on Thursday 14th December Cheesy
jeez, i've had some bad isps in the past hope i get better luck this time :roll: