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How to request MAC Key to move ISP

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How to request MAC Key to move ISP

Hi.

Can someone tell me how i'd go about requesting a MAC Key?

I'm fed up with the crappyness of Plusnet & wish to move to Pipex.

Pipex site says i need to request a MAC Key from my current provider...

PS: how does migration work? do you get a few days without internet while they change you over or what? i'm not 100% sure on it? how does the billing work?

Thanks.
18 REPLIES
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How to request MAC Key to move ISP

I plan to move to Pipex soon. Depends if your on BTw or Tiscali LLU.

Basically you get a mac from the ISP you are on and give it to the one you want to go to. It takes up to 14 days and you will have about 30min downtime.
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How to request MAC Key to move ISP

how do you request this mac?
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How to request MAC Key to move ISP

You can only request a MAC code by raising a ticket through the portal. You need to click on 'Help & Support', 'Customer Services & Billing', 'Account Management' and then 'Request a MAC Key'. It can take up to 5 days for PlusNet to provide your MAC.

Your 30 day notice period starts from when you request your Mac code. Once you have your MAC code you then need to sign up with your new provider and give them the MAC code. The transfer will take place with no downtime to your internet.

Your monthly payment will be taken in full during the notice period. Once migration has taken place it is best to let PlusNet know. You can then request a refund for the days paid for in excess of your notice period.
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How to request MAC Key to move ISP

I went to the page & it said please write below why you want to move isp & we'll generate you a MAC Key.

I've done as they've asked & sent it to them..

..Do i just wait now?
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How to request MAC Key to move ISP

yes just wait. By the way what is your sync?
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How to request MAC Key to move ISP

sorry, Sync?
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How to request MAC Key to move ISP

What speed you are connect at?
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How to request MAC Key to move ISP

7.7 atm
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How to request MAC Key to move ISP

What about the upload?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

How to request MAC Key to move ISP

Hi there,

I've picked up that ticket for you. Sorry to hear of the issues you are having.
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How to request MAC Key to move ISP

my upload seems normal. just download speed that's really buggered,
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How to request MAC Key to move ISP

Hey, the Pipex availability checker is down. if i can get 8mb Plusnet will i be able to get 8mb pipex? i'm on a BT line.
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

How to request MAC Key to move ISP

A awful lot are at the moment. Have you checked if your exchange is congested. Almost half of BT's exchanges are at this moment in time and could be the cause of any problems you may have.
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How to request MAC Key to move ISP

Pipex do offer Up to 8mbps. You need to find out from plus if your on Tiscali LLU or BTw.