Showing results for 
Search instead for 
Did you mean: 

How to report portal problems?

Posts: 68
Registered: 08-08-2007

How to report portal problems?

What's the best way of reporting a problem with the portal?

For example. I just noticed than when I log in I'm told how much I've saved from my referrals this month. Only it's telling me it's twice as much as it actually is ie. it's doubled the value.
Posts: 166
Registered: 30-07-2007

How to report portal problems?

Hi Ian,

I have raised this issue on a ticket also and got a reply to the effect that the portal is showing the wrong value, this was a few days ago,,

It is still showing the wrong value and i have raised a further ticket to this effect

Posts: 5,852
Registered: 04-04-2007

How to report portal problems?

Your best bet is to raise a ticket, giving clear steps to reproduce the problem and screenshots (if necessary).
Posts: 470
Registered: 07-08-2007

How to report portal problems?

My portal is showing the same thing and I have raised it on a ticket. They are aware of the problem and I have closed my ticket because it has been raised as an internal fault. PlusNet's response was:
I have raised an internal problem (ID 3285Cool, to resolve this issue. However as it is not critical, it may take a little time to resolve. Please accept my apologies for this.

I think I must agree with them. In light of the other issues, and I must say that it is nice, if a little tardy, for PlusNet management to publicly acknowledge that service has been lacking of late.

Cheesy I hope that this is where we see the return of the old PlusNet. Come on guys (and gals!). You can do it.