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How much?

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How much?

So we finally got our MAC key, and are getting the hell out of dodge. Whats with the huge bill we are getting, for things like 'deferred hardware'. We havent recieved any hardware from F9 since we signed up with them, which was a Voyager 105.

The bill for 'leaving' F9 currently stands at £149, which i think is complete and utter horse crap. We paid our dues, we paid our 'extra' money for your silly fair use policy (£1 per 1 gig).

Our connection was finally terminated this morning thankfully, and we have had no internet since 10am, but your silly page on here says we have somehow used 2gig today.

Any answers would be lovely.
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

How much?

Hi,

The breakdown of the cost will be in the ticket. The deferred hardware cost will be for the Voyager 105 that you received which will be £25 and there'll also be the deferred activation and notice period charges. Did you move house as well?

You can see the details of the offer here:

http://www.f9.net.uk/residential/broadband/freesetup.shtml
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Re: How much?

Quote
So we finally got our MAC key, and are getting the hell out of dodge. Whats with the huge bill we are getting, for things like 'deferred hardware'. We havent recieved any hardware from F9 since we signed up with them, which was a Voyager 105.

The bill for 'leaving' F9 currently stands at £149, which i think is complete and utter horse crap. We paid our dues, we paid our 'extra' money for your silly fair use policy (£1 per 1 gig).

Our connection was finally terminated this morning thankfully, and we have had no internet since 10am, but your silly page on here says we have somehow used 2gig today.

Any answers would be lovely.


Why not give the router back it was not fit for purpose F9 seem to forget contracts work both ways!!!

Whats the point of BT=F9 sending out asdal 2 routers if you can only download 2mg?

Has anybody managed to win in the county courts against F9 unfair contracts yet or have F9 even been taken to court yet.

People are suing banks for over charging why not start doing the same to isp and BT.

Thier quick enough to threaten us with debt collection agenceis if a direct payment not paid


puddy
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: How much?

Quote
Why not give the router back it was not fit for purpose F9 seem to forget contracts work both ways!!!


Eh??

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Whats the point of BT=F9 sending out asdal 2 routers if you can only download 2mg?


Err, this was a voyager 105 ADSL modem. If your line supports it then it will sync at 8Mbps. I was downloading at 880KB/s the other night...

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Has anybody managed to win in the county courts against F9 unfair contracts yet or have F9 even been taken to court yet.


What's unfair?

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People are suing banks for over charging why not start doing the same to isp and BT.


What overcharging?