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How long to wait for paid regrade?

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How long to wait for paid regrade?

We finally gave up waiting for our free speed regrade on our business account and submitted an order on 30th for a regrade. How long should we have to wait for this paid for regrade as it has yet to happen?

We opened a ticket querying this over 23 hours ago which has not yet been responded to. Surely one of the reasons business account pay more is for better customer service but this seems to be taking ages and a day without any action on a ticket is poor service?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

How long to wait for paid regrade?

Hi,

Most regrades are down fairly quickly, but they can take up to 7-10 days as extra line checks may be needed if it's a borderline result.
Do you know what your line stats are from your modem/router?