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How long to get MAC code

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How long to get MAC code

My brother asked for his Sunday night and got his in less than 2 hours - I asked for mine 9am Monday morning and have not heard a peep.

Its a simple request - how long can this take ?

How long have other waited ?
8 REPLIES
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How long to get MAC code

Well I got mine in 10 MINUTES! that was last week.
Maybe they have so many people leaving it is taking longer :shock:
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

How long to get MAC code

The customer support team is working through tickets in order. At busier times this can take longer. There is no dedicated resource for generating MAC keys so these agents also have other issues to work through as well.
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How long to get MAC code

Well that seems to go against the purported information that only a very small percentage of 'high-bandwidth' users are migrating away.

Incindentally, I've just requested mine.

Moderators note by John (johnessex) Full quote of preceding post removed as per the Link:rules
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

How long to get MAC code

Err, how? The tickets in the pool will be everything from DNS changes to upgrade requests or domain name registrations to ftp queries.

Most tickets aren't cancellation requests, but those few that are will be answered in turn with every other query in the ticket pool.
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How long to get MAC code

How do I obtain my MAC code? Cant find a link online to do it.........

thanks in advance
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How long to get MAC code

Ring PlusNet they generate the codes straight away.
After I rang them I got my code sent to me in a Ticket.
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How long to get MAC code

Quote
How do I obtain my MAC code? Cant find a link online to do it.........


Click "Help" at the top of any page and click contact us. Then raise a new query. The mac request is an option from there. Wink
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How long to get MAC code

Got mine inside 10 minutes.
2 years+ customer never downloaded more than 30 gig a month Sad