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How long does email stay active?

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How long does email stay active?

After you leave Plusnet how long does your email and webspace stay active?
5 REPLIES
benoh
Grafter
Posts: 272
Registered: 24-08-2007

How long does email stay active?

If its downgraded to a free account it will remain active for 3 months unless you log into either

Email
Dial in
Portal?
FTP?

Although best checking with support as to which services will keep it active as it may have changed

Ben
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long does email stay active?

Did you request your account to be changed to a PAYGO one when you left? If not then you won't have access to your emails as it is not automatic to change an account to PAYGO, you have to request it.

If it is a PAYGO account, just login to webmail at least once every 3 months and it will keep your account and email addresses active.
N/A

How long does email stay active?

Sorry, I should have said, a friend of mine has migrated to another adsl provider and after 2 weeks he can't log in to his old Plusnet email accounts. would it be that this has coincided with his old monthly billing period ending.
lhorwath
Grafter
Posts: 1,248
Registered: 10-04-2007

How long does email stay active?

Hi there,

unless the customer specifically asked us to keep the account active as a Free (PAYG) account, we would cancel it by default. If they want it reopening, then simply call support and we will turn it back on for them.
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How long does email stay active?

Thanks for that. I don't think he'll need it.