cancel
Showing results for 
Search instead for 
Did you mean: 

How long does a ticket remain open before somethings done?

N/A

How long does a ticket remain open before somethings done?

I have a ticket that is 48 hours old and not even a mail to say we are looking into it! Its a billing question regarding DD so its not a hard one!! I have now raised a second question wonder if that will take so long? I have tried calling at 10pm, 3am and 6am to see about speaking to someone but even at 3am they are being swamped with people calling...yeah what tosh!

It says that the average time is 17 hours to answer your message, well it wont be long till I am 3 times that, so some people must get answered in minutes and us numpties are left hanging!?!?

Could someone from Plusnet please look into it, are you going to charge me double next month or are u taking out of my account again!?!??


Thanks a lot


Peter
6 REPLIES
N/A

How long does a ticket remain open before somethings done?

sods law that within 2 minutes of posting on here they are both answered!!
winnipeg1823
Grafter
Posts: 156
Registered: 08-08-2007

How long does a ticket remain open before somethings done?

Its not only you. Every time I post a question it takes days to get a reply, then you respond to their questions and it takes days for a reply.

I currently have two open questions, I responded over 2 days ago to both, yet to receive a reply on either.

They are either very busy, or the improved system does not work correctly.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

How long does a ticket remain open before somethings done?

Hi there,

I've added a response to both the tickets for you.
winnipeg1823
Grafter
Posts: 156
Registered: 08-08-2007

How long does a ticket remain open before somethings done?

thanks Mand, I have posted a reply on the one regarding speed issues.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

How long does a ticket remain open before somethings done?

Hi there,

I've added a response on there for you, requesting more info.
winnipeg1823
Grafter
Posts: 156
Registered: 08-08-2007

How long does a ticket remain open before somethings done?

thanks, got that, have posted the results