cancel
Showing results for 
Search instead for 
Did you mean: 

How long did you wait for a MAC code

N/A

How long did you wait for a MAC code

For those of you who are leaving how long did it take you to get a MAC code.

I requested a MAC code on the 8th of Feb and I am still waiting. I have spoken to Plusnet on the phone 3 times and I just keep getting told it should come through tomorrow. I dont understand why it should take so long.
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How long did you wait for a MAC code

Hi Paulitsyou

Unfortunately there are sometimes difficulties that arise with MAC Code generation. Because you are on the Tiscali LLU platform, MAC codes take longer to generate than if you were on BT. However, we are trying our best to get your MAC Code as soon as possible and you should hear from us today.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

How long did you wait for a MAC code

Unless this goes on a lot longer this may financially not make any difference to you. Your 30 day notice starts the day you requested the MAC code, not the day you receive it (unless you were intending to complete your migration before the end of the 30 days and end up paying for Plusnet and your new provider simultaneously for a while).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)