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How long before Stable Rate goes up to 8000 on LLU?

sladkart
Grafter
Posts: 187
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

I was moved to LLU on 1st August which has solved all the connection issues I was having on Max. I am now syncing faster both downstream and upstream, have a better noise margin and my line is now stable with no disconnects Cheesy

My only problem is that the Stable Rate page shows 3000 and all speed tests that I do are around 2800-2900. How long does it take before the restriction is lifted up to 8000 so that I can take advantage of my new 5000 sync rate?

I received an email today from plusnet confirming that I had successfully been moved to LLU if that helps.
12 REPLIES
N/A

How long before Stable Rate goes up to 8000 on LLU?

I've no idea of the official values, but from what I've read, it's within 10 days I believe, but it can sometimes be done much quicker, like within 24 hours.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

It should have been done as part of the move to LLU by the automated systems but it does not always work (same happened to me).

You need to raise a Question and ask for it to be manually corrected to 8000.
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

Thanks for your input guys. I'll raise a ticket and see what happens Wink
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

Ticket raised. Issue resolved - thanks to Dave T Smiley

you can download at 476.27 KB/sec. from our servers.

Cheesy
N/A

How long before Stable Rate goes up to 8000 on LLU?

Let me get this right...

You raised a ticket and got a reply on the SAME day?! Shocked
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

Yep. Actually within the hour Smiley

Ticket raised at 1:19pm, response and resolution at 2:04pm.

Dave's obviously working his socks off again. Hope they let you go home sometimes Dave Wink
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

He may have spotted this thread then went to look for your ticket.
Community Gaffer
Community Gaffer
Posts: 12,799
Thanks: 630
Fixes: 62
Registered: 04-04-2007

How long before Stable Rate goes up to 8000 on LLU?

Hi all,

Seems to be an issue with upgrades from IPStream Max to LLU. The script to lift the connection profile to 8000kbps ignores accounts that have received Delta reports from BT (ie Max customers).

As a result your account remains throttled as per the most recent Delta report received under IPStream Max.

As can be seen here raising a Question will sort this one out. Under most situations the Delta report will be similar to the speeds obtainable with LLU anyway.

Kind Regards,

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

AndyMan
Grafter
Posts: 81
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

Raised a ticket (20004160) on the same subject and got the reply ..

"Your sync rate will always be higher than your actual throughput so this is normal, BT have reported that you line can only support 6Mb, if we attempted any higher your will get packet drops or connection problems"

maybe whoever read it didnt read that I had been LLU'd ...
sladkart
Grafter
Posts: 187
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

I think their use of the words "BT have reported" confirms that they missed the LLU part of your question :?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How long before Stable Rate goes up to 8000 on LLU?

Quote
Raised a ticket (20004160) on the same subject and got the reply ..

"Your sync rate will always be higher than your actual throughput so this is normal, BT have reported that you line can only support 6Mb, if we attempted any higher your will get packet drops or connection problems"

maybe whoever read it didnt read that I had been LLU'd ...


Profile dutifully poked.
AndyMan
Grafter
Posts: 81
Registered: 30-07-2007

How long before Stable Rate goes up to 8000 on LLU?

Quote


Profile dutifully poked.


err ... thanks .. I think .. Cheesy ...