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How hard is it to find the right link to Raise a Question???

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How hard is it to find the right link to Raise a Question???

I mean, I'm not dumb, but I've been looking for ten minutes straight. They don't make it easy for you, do theyHuh
8 REPLIES
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How hard is it to find the right link to Raise a Question???

The easiest way is to view one of the help topics related to your problem. Once the "popup window" has opened, you will find:

"Alternatively, ask your question to the Support Team"

as a link on the main page.

Not very helpful I admit, but it does ensure you open a help topic before posting a support ticket.
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How hard is it to find the right link to Raise a Question???

AAAAGH...bring back the Ticket.
This 'improved' help assistant is a nightmare.
None of the answers answer my question and I just give up after searching for 15 minutes to find a ticket link....
but we don't have Tickets any more...we have 'Questions' and I'm dammed if I'm calling a premium rate number..*^$()%£$$&%
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How hard is it to find the right link to Raise a Question???

Guys,

I've just been suffering the same problem...
a) Not being able to find the answers to my questions
b) The "help assitant" opening a pop-up window which is
completely irrelevant to my question.
c) "was this helpful" , "rate this $%*"£"Q " etc is hardly
worth submitting if you are always lead to an irrelevant
page.
d) Most annoying!!! can you find a link to ask the question
directly to the support group Huh can you Fk.


I have resorted to login onto ADSLGUIDE.ORG, each time I get
frustrated with f9's ability to provide a reasonable level
"support" I rate my ISP.

Here's the link for you to log your frustration!!!

http://www.adslguide.org/isps/rate.asp

I think if enough people are "Rating" f9 the more chance our pain will get noticed.

Oh BTW check out offers from other ISPs while you are there,
if your frustrated enough you may decided to choose or
recommend someone else ?

thanks for listening....
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How hard is it to find the right link to Raise a Question???

Gee Wiz I agree with everything said previousky - bring back the ticket & quick! Pleese
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How hard is it to find the right link to Raise a Question???

Looks like the Ticket is coming back and F9 have been listening to it's customers.
See.......there is a God and his name is Gilmour.
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How hard is it to find the right link to Raise a Question???

Oh sounds so familiar...
I spent an hour on the phone to my 81 year old mother the other night trying to navigate her through the help system from 60 miles away. It would almost have been quicker for me to drive over...
Richard_261
Grafter
Posts: 76
Registered: 02-08-2007

How hard is it to find the right link to Raise a Question???

You just don't get it do you... none of you.
The harder they make it for you to ask a question, the less likely you are to do it and the more time they can spend drinking coffee and reading magazines.
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How hard is it to find the right link to Raise a Question???

It must have been raining the other week and I saw the end of a rainbow. Yup a support phone number, ( I remember the days of free support Humph) I called and well, when the recorded voice told me this number was not supported anymore.. I can smile about it now. How things change.