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How hard can it be to cancel an account?

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How hard can it be to cancel an account?

I have tried *repeatedly* to get this account cancelled. The DSL line has been cancelled with BT *by Plusnet*!
However, Plusnet insist on attempting to bill for the service that is no longer connected. I have repeatedly attempted to open a ticket to get this answered, but as the account is suspended, it won't open a ticket. Can someone in support who can do something about this mess *please* email me so I can have someone to communicate with, as I'm getting sick and tired of these automated tickets being opened and closed telling me that the account has been suspended due to non-payment.

Thanks,

A frustrated (ex- ??) customer.
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

How hard can it be to cancel an account?

Hi,

I'm sorry about that, I've sorted this out for you now.