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How exactly to pay for regrade?

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How exactly to pay for regrade?

Might sound like a stupid question but I wanted to make sure before going ahead.

I migrated from a 1mbit package to PN's Premier 1mbit package opting out of the paid regrade option. Now I'm thinking of regrading to the 2mbit. How do I go about this?

I went to the upgrade account option and selected the Premier package but cos I'm already on that package would the system check whether I'm on 1mbit or not?

Or should I simply start a ticket asking for my 2mb regrade? If I do that will PN autoamtically charge my CC?

Someone plz clarify!

thanks!
1 REPLY
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: How exactly to pay for regrade?

Quote
Or should I simply start a ticket asking for my 2mb regrade? If I do that will PN autoamtically charge my CC?


If you are not changing products then this is what you need to do, and yes you will have £14.99 charged to your CC.

[Moderator's note by Liam Martin (martinfamily): Fixed BBCODE quote tags]