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How do you get your MAC number?

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How do you get your MAC number?

Hi all,

Well, it sounds like I'm not the only one, but plusnet are driving me crazy. My connection has been down 3 times since Saturday and now tonight I can't get my emails!

So, how do you get your MAC numberHuh?? Thanks for the info.

Best wishes,

Becky
4 REPLIES
chrisco
Grafter
Posts: 314
Registered: 31-07-2007

How do you get your MAC number?

You have to request it via the ticket system, or question as it's now called in the Help & Support section.
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How do you get your MAC number?

Thanks Chris!
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How do you get your MAC number?

Open a ticket!

I think the "wizard" has the right choices to lead you through it, if not use the "misc" (aka "things we didn't want to hear") option.

DON'T be "clever" and wait 'til the last minute to use it (like I did Shockedops: ).
It (probably) requires BT's intervention and so takes of the order of ten days to process!

Happy new ISP'ing :lol:

Regards
Mark
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How do you get your MAC number?

Of course ordering a MAC key doesnt mean you can actually leave. Ive been waiting two months now.

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2 months and counting since PNet migrated me to LLU against my instructions. 2 months and counting and no nearer to being able to leave since I paid them 15 quid. Broadband scam? Certainly feels like one.