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How do I request my MAC code ?

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How do I request my MAC code ?

Now that I have decided to leave PN, what is the best way to request my MAC code ?

Via a ticket ?
Via telephone ?
or is there a proper set procedure I have to use ?

Thanks,
Kevin.
6 REPLIES
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

How do I request my MAC code ?

All cancellations (and MAC requests) need to be done in writing, the easiest way to do this is via link:Contact Us.
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How do I request my MAC code ?

Thanks, I've raised a ticket.

Cheers,
Kevin.
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How do I request my MAC code ?

OK, MAC code received and new ISP requested.

They have given me a migration date of Nov 2nd (seems reasonable), but once I have gone over to them, do I physically have to cancel my PN contract or does the fact that I have migrated (and requested a MAC code) do that anyway ?

Also, as I have to give 30 days notice, if I do have to cancel my PN accout, should I do this today or wait until I migrate ?

Thanks,
Kevin.
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

How do I request my MAC code ?

If you've requested your MAC key today, then the 30 days notice starts from today. You don't need to request to cancel as well, it's an "either/or" situation.
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How do I request my MAC code ?

OK thanks for that. I wasn't sure. I didn't want to be left with two accounts.

Cheers,
Kevin.
janitor
Grafter
Posts: 107
Registered: 11-08-2007

How do I request my MAC code ?

Just send a ticket once you are with your new ISP to let them know you have gone, sometimes BT forget to tell +net and they may try and charge you once you've gone but don't forget you must pay up your 30 days notice.