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How do I make sure my account is closed

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How do I make sure my account is closed

I contacted plus net two weeks ago about closing my account and I've just logged in and my account is still active, I'm leaving the country soon and want to close my account and pay my bill but they dont seem to want to close I've search the website (after logging in) and can't find a form or anything can someone help me please.

I just want to get the bill paid and move on.

thanks

ado
2 REPLIES
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How do I make sure my account is closed

Hi there,

If you visit Link:Contact us and raise a new query. If you follow the wizard there is a path for cancellations.

Hope that helps.
Community Veteran
Posts: 38,216
Thanks: 913
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Registered: 15-06-2007

How do I make sure my account is closed

Additional point.When you get to the contact us bit you will find at the bottom all the various tickets etc which have been raised. If your cancellation has been actioned or has been noted as received it will be there