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How do I leave Plusnet??

rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

I want to leave Plusnet and move to sky broadband 16 mb, I have been relatively happy with PN for the last couple of months but since noticing big drops in Torrent download speeds and some gaming problems I have decided I want to go to SKY its a 3rd of the price and they have said I will get 16 mb!

So can anyone give me some advice on how to get my MAC code? I cant see any phone numbers to ring so I guess it has to be done online(another reason for wanting to leave,Call me old fasioned but I like to sort things out over the phone)
Any help appreciated.
Cheers,
Rob.
42 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How do I leave Plusnet??

The telephone number is 0845 1400200 (longest wait time is currently about 5 minutes). However we don't generate MAC requests over the phone and instead require a request in writing. You can do this by going to http://help.plus.net and following the Customer Services and Billing > Account Management path.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

Thanks for rapid reply James.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

by the way have been waiting 10 mins on phone already so I suggest you change your reply! you said longest wait is 5 mins!
This is another reason why I cant trust PN anymore.
Zathras
Grafter
Posts: 295
Registered: 01-08-2007

How do I leave Plusnet??

Theres no way Sky can guarantee you get anywhere near 16mb.
And theres a reason why its a 1/3 of the cost.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

Quote
Theres no way Sky can guarantee you get anywhere near 16mb.
And theres a reason why its a 1/3 of the cost.


You fancy telling me the reason ??

now 15 mins waiting on the phone!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How do I leave Plusnet??

Who are you on the phone to? Us? There don't appear to be any calls that have been waiting to be answered for that long.

The relatively useless Watchdog survery rates Sky as one of the poorest ISP in terms of service.

http://www.thinkbroadband.com/news/3031-results-of-bbc-watchdog-broadband-survey-published.html
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

well I have been talked in to going down to premier one!!
Its 21.99 instead of 29.99 and I dont like change so i did not need much persuading!

I guess its best to stay with what you know?
So Plusnet have got me for the forseeable future,lets be honest PN have been a lot better lately and the geezer on the phone was very helpful and polite and that makes all the difference to me.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

I have just noticed that there may be a regrade fee, Can you confirm or deny this as I dont want to change if I have to payout 14.99 .
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How do I leave Plusnet??

I'd be happy to waive the downgrade charge as a retention goodwill gesture.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

That sounds good mate, could you confirm that you are doing/done that?
As the card I have on my account is a bit low at present and I dont want charges for unpaid payments.

Once again many thanks for the rapid response.
btw was it you that I spoke to on the phone?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How do I leave Plusnet??

Place the downgrade request and I'll action it myself.

To confirm, I won't be charging for the downgrade.
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

ok james many thanks i will do that now, although the bloke on the phone said he was doing it.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

How do I leave Plusnet??

Hehe. Helps to read your tickets Smiley

Quote
As discussed with you today I have actioned the following on your account:
Free regrade to Premier Option 1
rob1969
Grafter
Posts: 192
Thanks: 1
Registered: 30-07-2007

How do I leave Plusnet??

hello James I have just done the downgrade, Please dont take any money!
Many thanks for your help rapid replies and waiving the fee.