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How do I get a MAC code out of plusnet ???

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How do I get a MAC code out of plusnet ???

I raised a ticket to cancel my account and request a MAC code over a week ago and received a reply saying that I had to give 30 days notice and that my account had been scheduled for cancellation.

BUT - no MAC code. I replied to the ticket again requesting a MAC code and no reply.

Can someone please help by sharing the secret of how to get a MAC code out Plusnet ?Huh
2 REPLIES
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How do I get a MAC code out of plusnet ???

See my Farewell post m8
I applied using the ticket and recieved mine within 3 hrs
Maybe they don`t want rid of you as much as they do me!!!!!!
Lol
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How do I get a MAC code out of plusnet ???

The mac code is sometimes generated following a call from the retentions team. They will try to contact you from a customer care point of view to see why you are leaving and also to see if they can alleviate your concerns and tempt you to stay.

If you want a mac without a call from the retentions team, it may be advisable to state this in your ticket.