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How Do I Close My Account?

N/A

How Do I Close My Account?

Can anyone tell me how I go about shutting my PlusNet account down please?

Thank you. Smiley
6 REPLIES
N/A

How Do I Close My Account?

Yep,

Go to Help and Support

Then Customer Services & Billing

Then Account Management

Then either Cancel My Product, or Request a MAC

Cancelling means you won't have broadband any more, and you may have to pay an activation fee to have it reconnected by another supplier.

Requesting a MAC means you get a code to give to your new supplier, who will move you across to their platform straight from the PN one, without downtime.

Either way, you'll have to pay for 30days notice, plus any deferred fee's on your account will become due for payment.

Incidentally, are you leaving because of a problem with the service? Is there anything that might be resolvable?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

How Do I Close My Account?

Broadband account, phone account, wifi account?

Are you migrating your broadband or cancelling all broadband services on your line?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

How Do I Close My Account?

Hi there,

You need to raise a ticket through the help assistant here under Account Management.

Can I ask is there any specific reason you want to cancel? (you can PM me with the details if you like)
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

How Do I Close My Account?

Must type faster Smiley
N/A

How Do I Close My Account?

A bit of a change for me to reply before either Peter or you Mand!

I must be getting faster.

/Must do some work now. Wink
Ianwild
Grafter
Posts: 3,835
Registered: 05-04-2007

How Do I Close My Account?