I am moving house over the next week and need my broadband to move with me.
I have spoken to BT and they have set up a new line at the new property for me. They told me that in order for my broadband to move over correctly I need to give Plusnet an 8 character code.
I just used the 'move my adsl' feature online (couldn't use phone as the helpline seems to have jammed up for days) and there was nowhere to input the code BT gave me. The move request has been accepted, but my question is: Do Plusnet need the code BT gave me?
I just checked the status of my move request in which I requested my Bband to be turned off at current property on 21st June. According to the status +net have been ultra efficient and turned it off already! A week early! And within a couple of hours of me making the request!
I won't know if it has actually been killed until I get back home tonight. I am hoping this won't be the case +net??!