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Homesurf

SatanicHare
Dabbler
Posts: 16
Registered: 04-08-2007

Homesurf

Does anyone know if Plusnet have released their much promised tool that will allow people on Homesurf contracts to maximise their speed, at the moment my router reports that i'm connected at 1mb, but speed test show i'm only getting 512, Plusnet say that they know about the problem and would be releasing a "tool" sometime between April, May. Heard nothing since, and was told i would have to pay £30, to change to the £14.99 package as it's a speed and package change or something.
2 REPLIES
Community Veteran
Posts: 5,878
Registered: 04-04-2007

Homesurf

I've moved this to the Customer Feedback forum as you will get a better response.

It sounds like they have done thr upgrade in your case, but they need to untrottle the connection at thier end. Raise a ticket in Contact Us and someone at PlusNet will take a look at it for you.

Chris
SatanicHare
Dabbler
Posts: 16
Registered: 04-08-2007

Homesurf

Thanks Chris