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High Pings ADSL

N/A

High Pings ADSL

Over the last couple of night/days surfing appears to have slowed down. Running tracert to the plusnet portal used to provide pings off 23/30 ms but latest tracert at 22:20 is running
===================================================
Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.7.1
2 78 ms 81 ms 83 ms sms.core.telehouse.plus.net [212.159.1.106]
3 86 ms 87 ms 83 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]

4 89 ms 84 ms 86 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 92 ms 89 ms 91 ms atm.core.plus.net [212.159.1.65]
6 94 ms 96 ms 93 ms 250.core01.access.plus.net.uk [212.159.15.250]
7 97 ms 88 ms 90 ms 230.core01.access.plus.net.uk [212.159.15.230]
8 94 ms 94 ms 93 ms portal.plus.net [212.159.8.137]

Trace complete.

==================================================

I notice on the ADSL forum that a lot of users appear to be experiencing the same problem.

Am posting this here as support do not appear to monitor that forum ( apologies if that is not so).

Steve
10 REPLIES
N/A

RE: High Pings ADSL

sods law but after experiencing high pings throughout day and evening as soon as I post to the forum the following happens

===================================================

Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.7.1
2 28 ms 25 ms 24 ms sms.core.telehouse.plus.net [212.159.1.106]
3 38 ms 37 ms 37 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]

4 32 ms 31 ms 33 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 35 ms 39 ms 37 ms atm.core.plus.net [212.159.1.65]
6 47 ms 45 ms 45 ms 250.core01.access.plus.net.uk [212.159.15.250]
7 37 ms 35 ms 34 ms 230.core01.access.plus.net.uk [212.159.15.230]
8 38 ms 35 ms 36 ms portal.plus.net [212.159.8.137]

Trace complete.
==================================================

Surfing has now speeded up.

Steve
N/A

RE: High Pings ADSL

I get similar pings, and as you say the browsing is faster now, earlier on it felt as if I was on a 33kbs modem...

Tracing route to portal.plus.net [212.159.8.137]

over a maximum of 30 hops:



1 <1 ms <1 ms <1 ms 192.168.254.254

2 31 ms 29 ms 26 ms sms.core.telehouse.plus.net [212.159.1.106]

3 27 ms 26 ms 29 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]

4 30 ms 32 ms 26 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 35 ms 38 ms 38 ms atm.core.plus.net [212.159.1.65]

6 37 ms 59 ms 41 ms 250.core01.access.plus.net.uk [212.159.15.250]

7 47 ms 35 ms 41 ms alteon1.core.quay.plus.net [212.159.15.230]

8 36 ms 36 ms 41 ms portal.plus.net [212.159.8.137]

Trace complete.

rgds
dan
Delves
Grafter
Posts: 188
Registered: 26-08-2007

RE: High Pings ADSL

Its 23:30 now and I've seen no speed improvement. I'm getting pings of around 100ms with the odd 370ms. Its so sloooooooow.....

> I get similar pings, and as you say the browsing is faster now, earlier on it felt as if I was on a 33kbs modem...
>
> Tracing route to portal.plus.net [212.159.8.137]
>
> over a maximum of 30 hops:
>
>
>
> 1 <1 ms <1 ms <1 ms 192.168.254.254
>
> 2 31 ms 29 ms 26 ms sms.core.telehouse.plus.net [212.159.1.106]
>
> 3 27 ms 26 ms 29 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]
>
> 4 30 ms 32 ms 26 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]
>
> 5 35 ms 38 ms 38 ms atm.core.plus.net [212.159.1.65]
>
> 6 37 ms 59 ms 41 ms 250.core01.access.plus.net.uk [212.159.15.250]
>
> 7 47 ms 35 ms 41 ms alteon1.core.quay.plus.net [212.159.15.230]
>
> 8 36 ms 36 ms 41 ms portal.plus.net [212.159.8.137]
>
> Trace complete.
>
> rgds
> dan

Saturn
Grafter
Posts: 732
Registered: 30-07-2007

RE: High Pings ADSL

From my end it looks significantly worse:

1 <10 ms <10 ms <10 ms 10.100.200.1
2 420 ms 351 ms 450 ms sms.core.telehouse.plus.net [212.159.1.106]
3 451 ms 460 ms 361 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]
4 300 ms 351 ms 280 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]
5 251 ms 350 ms 401 ms atm.core.plus.net [212.159.1.65]
6 270 ms 130 ms 90 ms 250.core01.access.plus.net.uk [212.159.15.250]
7 100 ms 70 ms 30 ms alteon1.core.quay.plus.net [212.159.15.230]
8 421 ms 441 ms 500 ms portal.plus.net [212.159.8.137]

Hope Plusnet are looking in, I think there's a problem.
Community Veteran
Posts: 3,181
Thanks: 19
Fixes: 2
Registered: 31-07-2007

RE: High Pings ADSL

> From my end it looks significantly worse:
>
> 1 <10 ms <10 ms <10 ms 10.100.200.1
> 2 420 ms 351 ms 450 ms sms.core.telehouse.plus.net [212.159.1.106]
> 3 451 ms 460 ms 361 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]
> 4 300 ms 351 ms 280 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]
> 5 251 ms 350 ms 401 ms atm.core.plus.net [212.159.1.65]
> 6 270 ms 130 ms 90 ms 250.core01.access.plus.net.uk [212.159.15.250]
> 7 100 ms 70 ms 30 ms alteon1.core.quay.plus.net [212.159.15.230]
> 8 421 ms 441 ms 500 ms portal.plus.net [212.159.8.137]
>
> Hope Plusnet are looking in, I think there's a problem.


I maybe stating the obvious but you aren't downloading or running an Online application/Game, eg MSN ICQ AIM while running tracert?

my results are:

1 30 ms 30 ms 30 ms sms.core.telehouse.plus.net [212.159.1.106]
2 31 ms 40 ms 30 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]
3 30 ms 30 ms 40 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]
4 30 ms 30 ms 40 ms atm.core.plus.net [212.159.1.65]
5 30 ms 40 ms 40 ms vlan25.rhogan1.core.quay.plus.net [212.159.15.250]
6 30 ms 40 ms 40 ms 230.core01.access.plus.net.uk [212.159.15.230]
7 30 ms 40 ms 40 ms portal.plus.net [212.159.8.137]
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Saturn
Grafter
Posts: 732
Registered: 30-07-2007

RE: High Pings ADSL

No, it was all quiet when doing the trace and since posting the numbers have dropped to around 10-30ms. I have noticed the odd increase though. Seems to be less steady than usual.
N/A

RE: High Pings ADSL

Good Morning all,

We have had some reports of higher than normal ping times in the last few days. This may or may not be due to contention at the local exchange level, some customers are reporting no problems. I have informed our Network Engineers of the reports and they are now investigating our side of the network.

Kind Regards,
Rob
--
| Robert Kelly.....................Unmetered & ADSL solutions
| Technical Support...................for Home & Business
| PlusNet Technologies Ltd...........@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
N/A

RE: High Pings ADSL

> Good Morning all,
>
> We have had some reports of higher than normal ping times in the last few days. This may or may not be due to contention at the local exchange level, some customers are reporting no problems. I have informed our Network Engineers of the reports and they are now investigating our side of the network.
>
> Kind Regards,
> Rob
> --


Thanks for the reply Rob if it helps I'm located in South Wales ( Newport ). I've run tracert today
(13:50) and all seems OK at the moment.

Steve

P.S If you do find anything I'd be interested to know the reason ( just curious).

N/A

RE: High Pings ADSL

Bah. Everything has gone down hill AGAIN. Fourth night in a row now. Getting on average 80ms to whatever UK site/server I ping. Where as I should (and expect) to get about 20-30ms.

Contacted support and they want me to disable my firewall for some considerable time so they can 'test' it. Hmm.
N/A

RE: High Pings ADSL

> Bah. Everything has gone down hill AGAIN. Fourth night in a row now. Getting on average 80ms to whatever UK site/server I ping. Where as I should (and expect) to get about 20-30ms.
>
> Contacted support and they want me to disable my firewall for some considerable time so they can 'test' it. Hmm.


Yep - same again for me (21:10) ADSL forum also has threads detailing problem.


===================================================
Tracing route to portal.plus.net [212.159.8.137]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.7.1
2 87 ms 91 ms 86 ms sms.core.telehouse.plus.net [212.159.1.106]
3 88 ms 94 ms 88 ms jalpiaza.core.telehouse.plus.net [212.159.1.250]

4 85 ms 90 ms 92 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 99 ms 99 ms 97 ms atm.core.plus.net [212.159.1.65]
6 95 ms 95 ms 95 ms 250.core01.access.plus.net.uk [212.159.15.250]
7 98 ms 95 ms 97 ms alteon1.core.quay.plus.net [212.159.15.230]
8 95 ms 100 ms 93 ms portal.plus.net [212.159.8.137]

===================================================

Steve