Here is some abuse as I said you'd get if you bropke your word again.
ABUSE ABUSE ABUSE!!!
You said you'd monitor and update me on this issue and you have not, please keep your word - it is the frequent inmability to keep to what you say you will do that makes dealing with Plus and incredibly frustrating experience.
It's also unprofessional and you should be embarassed that people are forced to these lengths to get a simple answer to a legitimate query.
I am also still awaiting your letter containing details of your legal representatives so we can pursue this via other avenues if it continues to be necessary.