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Help needed

N/A

Help needed

:?: :?:

I have just got Plusnet Broadband and I am struggling to download files. When I click to download I get the message:

Your modem is not connected. Would you like to establish a dial-up connection.

When I click yes and try and connect I get the error message:

The system could not open the phone book file.

What do I need to do to enable downloads?

Thanks
1 REPLY
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Help needed

Hi,

This sounds like a problem with the installation of your modem software. Is it letting you connect to the internet at all? I'd suggest you uninstall the drivers and then give it another try, as it looks like the original install missed a file out for some reason.