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Hello ? Is there anyone there in Support ? ID: 20088809

graingerjjb
Grafter
Posts: 77
Registered: 04-10-2007

Hello ? Is there anyone there in Support ? ID: 20088809

Firstly I must apologise to my fellow posters but I feel that I've had to do this.

I was moved to LLU around four weeks ago and I've never been able to connect via Broadband since and dial up is just not the same.

Please can someone look at my ticket with an update - I find that Plusnets customer service is non existant not keeping their customers up to date even if it isn't good news and quite frankly I'm getting sick to death of it.
Cry
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Hello ? Is there anyone there in Support ? ID: 20088809

Hi,

I've checked the ticket for you and unfortunately there's no update yet. I'll see if there's anything I can do, but I suspect we need to wait on Tiscali getting back to us before we hear anything.
graingerjjb
Grafter
Posts: 77
Registered: 04-10-2007

Hello ? Is there anyone there in Support ? ID: 20088809

Thanks for the response Dave -even if we're no further forward.

I've said this before, I just can't believe that Plusnet does not have a responable Service Level Agreement between themselves and Tiscali. It is absolutely appalling -I work in the IT industry and we would never get away with this.