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HSBC.CO.UK never been able to connect to this address

N/A

HSBC.CO.UK never been able to connect to this address

Hi,
I've never been able to connect to HSBC.CO.UK since I joinned plus.net a few months ago. I did a tracert and it came back with the following:

  1     2 ms     1 ms     1 ms  . [192.168.1.1]

2 43 ms 33 ms 35 ms lo0-plusnet.pte-ag1.plus.net [195.166.128.64]
3 38 ms 26 ms 27 ms ge0-0-0-403.pte-gw1.plus.net [84.92.4.1]
4 34 ms 34 ms 33 ms 195.50.117.169
5 27 ms 27 ms 28 ms ae-0-56.bbr2.London1.Level3.net [4.68.116.162]
6 190 ms 123 ms 129 ms as-1-0.bbr1.Chicago1.Level3.net [64.159.0.237]
7 135 ms 131 ms 125 ms ge-7-0.ipcolo1.Chicago1.Level3.net [4.68.101.42]

8 124 ms 121 ms 117 ms unknown.Level3.net [209.247.34.166]
9 123 ms 118 ms 123 ms border3.ge3-0-bbnet2.chg.pnap.net [64.94.32.71]

10 124 ms 125 ms 125 ms hsbctech-1.border3.chg.pnap.net [69.25.240.70]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * *


Any ideas on how I could get it working? Quite important as need to access online banking etc. It seems to work on every other connection I use.

Cheers.
35 REPLIES
N/A

HSBC.CO.UK never been able to connect to this address

This seams somwhat odd, I can connect just fine but trace dies for me also at the exact same point but maybe nothing beyond there responds to pings, does look like it is on the HSBC network by that point, I wonder if maybe someone has done something stupid and caused them to block an IP range, dunno if it would be worth asking them about that maybe they would know if they are doing something and assuming your IP is static may want to point that out so they can add an exclusion rule, other than that I don't know.
N/A

HSBC.CO.UK never been able to connect to this address

For Plus nets info...

Primary DNS 212.159.6.9
Secondary DNS 212.159.6.10

I have never been able to connect from this location. Looking around it seems like others have had the same issue, but seems like it will be up to Plus to resolve. Thanks for the quick reply.
N/A

HSBC.CO.UK never been able to connect to this address

I am using DNS servers:

212.159.13.49
212.159.13.50

But I personally doubt this is a DNS issue here because then it would not be able to resolve the host to attempt a traceroute either.
N/A

HSBC.CO.UK never been able to connect to this address

try BT's dns servers:

194.72.6.51
194.72.6.52

Never had any problems using these DNS servers
avalon
Grafter
Posts: 361
Registered: 05-04-2007

HSBC.CO.UK never been able to connect to this address

I just connected to the HSBC site perfectly fine and I'm using PN DNS servers. I'm on the dynamic ip's with BB Plus though.

So it looks like the problem is them blocking your IP address range.
N/A

HSBC.CO.UK never been able to connect to this address

https://www.hsbc.co.uk works. (the secure https version)
IT Help from HSBC reckons its some spyware on my PC.
I don't think it is...
passer
Grafter
Posts: 381
Registered: 06-04-2007

HSBC.CO.UK never been able to connect to this address

I just tried it, and couldn't get on, though the https link worked OK. Couldn't get the Gmail site either. Or Virgin.Net.
Booted my router, and now all are OK. :?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

HSBC.CO.UK never been able to connect to this address

I can get through on http and https.

I'm on 80.229.7.* using PN DNS servers only.

If everyone responding to this thread could give their IP range there may be a pattern emerge that could be fed back to HSBC.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

HSBC.CO.UK never been able to connect to this address

Just an idea - but are you using the Nvidea Nforce4 firewall?

I couldn't access certain sites with some earlier builds of the Nforce drivers (like my bank of Nationwide).

If you are using a router in NAT mode, try temporarly disabling any software firewall and see if this helps. If your using a modem, I wouldn't try this step!

Just an idea... Smiley
N/A

HSBC.CO.UK never been able to connect to this address

Thanks for your post, I've tried all that.
N/A

HSBC.CO.UK never been able to connect to this address

Hi - I know this thread is getting on in age now - but Im having a similar problem to the one above.

I cannot for the life of me open the following sites -

www.tinthepark.com
www.tinthepark.co.uk
www.gigsinscotland.com

I am using plusnet dns servers (.49 and .50)

an nslookup on www.gigsinscotland.com resturns the following
c:\>nslookup
Default Server: pth-cdns01.plus.net
Address: 212.159.13.49
> www.gigsinscotland.com
Server: pth-cdns01.plus.net
Address: 212.159.13.49

Non-authoritative answer:
Name: www.gigsinscotland.com
Address: 80.75.73.7

for info the other sites are actually hosted on the same 80.75.73.7 server (just noticed!!!!)

Anyway.....

a traceroute gives the following
1 4 ms 3 ms 3 ms ******.plus.com [80.229.10.***]
2 35 ms 35 ms 33 ms lo0-plusnet.ptn-ag1.plus.net [195.166.128.123]
3 84 ms 36 ms 34 ms ge0-0-0-103.ptn-gw1.plus.net [84.92.3.17]
4 35 ms 34 ms 37 ms ge0-0-0-23.pte-gw2.plus.net [212.159.4.26]
5 35 ms 32 ms 34 ms gi1-1-22.pte-gw5.plus.net [212.159.4.7]
6 33 ms 32 ms 32 ms linx1.ukcore.bt.net [195.66.224.10]
7 35 ms 33 ms 33 ms core1-pos14-0.ealing.ukcore.bt.net [194.74.65.114]
8 37 ms 39 ms 34 ms core1-pos3-2.bletchley.ukcore.bt.net [62.6.204.30]
9 44 ms 44 ms 45 ms core1-pos1-0.manchester.ukcore.bt.net [195.99.125.1]
10 46 ms 45 ms 44 ms core1-pos9-0.glasgow.ukcore.bt.net [194.74.16.174]
11 53 ms 46 ms 47 ms vhsaccess1-gig1-0.glasgow.fixed.bt.net [217.32.170.146]
12 45 ms 45 ms 51 ms ftip002676159.vhsaccess1.glasgow.fixed-nte.bt.net [213.121.156.
38]
13 * * * Request timed out.
14 * * * Request timed out.
15 50 ms 47 ms 50 ms 213.120.226.44
16 44 ms 44 ms 45 ms 80.75.72.10
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

As you will see from the start of my tracert my ip is in the 80.229.10.xxx

and the webserver is in the 80.blah blah blah range - has this got anything to do with itHuh?

Its really annoying as I know the sites/server is working (i can access it from work - using the same laptop!!!)

Any ideas - did you ever get to the bottom of the problem above!

Cheers

Paul Adam
N/A

HSBC.CO.UK never been able to connect to this address

What router have you got? I have a 3 Com one, got a feeling it is something to do wth the Router. Although, I can access those sites OK.
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

HSBC.CO.UK never been able to connect to this address

What is your internal (network) IP address, and subnet mask set to?, assuming you are connecting via a router.

Better still, can you cut and past the result of a

ipconfig /all

from a cmd prompt.
N/A

HSBC.CO.UK never been able to connect to this address

Windows IP Configuration


Host Name . . . . . . . . . . . . : cmg
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connecti
on
Physical Address. . . . . . . . . : 00-13-20-49-12-B6

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3COM OfficeConnect Wireless 11g Comp
act USB Adapter #3
Physical Address. . . . . . . . . : 00-12-A9-4F-F6-5F
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : 07 February 2006 21:18:42
Lease Expires . . . . . . . . . . : 08 February 2006 09:18:42

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Netw
ork)
Physical Address. . . . . . . . . : 00-07-61-43-32-A4


This any good?