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HELP No ADSL Connection ID: 20394941

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HELP No ADSL Connection ID: 20394941

I have had no access since Thursday, to be fair I only raised a ticket last night as I had no way of accessing the site and phone contact was a disaster.

I now have a ticket at least (ID: 20394941), so if anyone can sort it out I would be very grateful.

Many Thanks in advance.