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HELP - NEED TO MAKE A CARD PAYMENT. BUT WHERE

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HELP - NEED TO MAKE A CARD PAYMENT. BUT WHERE

My DD failed and I haven't had my broadband for about 2 weks now. Only just got a letter.

ANYWAY - how on earth do I make a card payment on the Plusnet site.

I entered my card info but cannot find anywhere how to pay an outstanding bill.

To be honest I think the site is genereally awful and terribly difficult to find what you want but I have looked EVERYWHERE.

I dod post a question to Customer Services a few days ago but with no response.

Please can someone help.
3 REPLIES
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

HELP - NEED TO MAKE A CARD PAYMENT. BUT WHERE

If the account goes into failed billing status, then the page that comes up advising you of this should both allow you to add new card details and then take the payment via the credit card you've just added.

I've take a look at your account for you, and responded to the open question.
N/A

HELP - NEED TO MAKE A CARD PAYMENT. BUT WHERE

Thank you
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HELP - NEED TO MAKE A CARD PAYMENT. BUT WHERE

Thank you