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HAd to use BTspeedtest to get my Plus.net link to speed up?

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HAd to use BTspeedtest to get my Plus.net link to speed up?

Hello there,

I was about to post a ticket but the excellent Plus.net "contact us" pages sorted it out. But it's weird :-)

After the upgrade from 512 Premier to 2024 Premier was "complete",
my speed only went up from 475 to about 520 kbit/second.

After following the instructions to use the BT speedtest,
http://portal.plus.net/wizard/index.html?JZu1oo1alTUguBqXkOmsXN1sTrjfO50EW9hBab9L%2BPQbsmsFVHKn0CdXD...
(the BT speedtest showed about 1800kbit/second),
the Plusnet and ADSLguide speedtest now show the right kind of speed: 1502 and 1862 kbit/second!

I doubt it's a bug in my router :-)
1 REPLY
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

HAd to use BTspeedtest to get my Plus.net link to speed up?

When a regrade is completed, until we have confirmation that it has completed the account is still throttled at the old speed (512 in your case). Once BT has confirmed that the work has been done we reset this to the correct speed.