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Getting a mac code - PN is a disgrace

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Getting a mac code - PN is a disgrace

I raised a ticket over the weekend to get a mac code and I explained that I needed to code within 30 days so I can give it to the new ISP. So PN came back to me and said that I will get the mac upto 30 days after my next billing date, THAT'S NEARLY 60 DAYS.

So I said fine take the payment but I need that mac code, but they say that's not possible.

Is this some kind of joke, someone please tell me you can get a mac code quicker than this.