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Frequent disconnects this morning

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Frequent disconnects this morning

Hello,

I've just been reading up about switching from BB+ to PAYG to try and improve speeds, however this morning I've been getting frequent disconnects which has made reading the necessary information difficult.

Is it likely that these disconnects would continue if I was on PAYG - I haven't noticed these before..

Ah, it's just gone again as I type this....

And now it's back.....
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Frequent disconnects this morning

Yeah, the intermittency will have nothing to do with your actual account type.

You'll need to do the standard check with regards to your hardware, internal wiring and filtering. If this is still occuring after the standard checks, then you'll need to look at raising a fault.
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Frequent disconnects this morning

OK so I could change my account type while I perform these checks then?

(It's been fairly stable for the last 30 minutes or so.... (just as I start the health checks...) :roll:
sam
Grafter
Posts: 222
Registered: 09-06-2007

Frequent disconnects this morning

Hi ckwalters,

Yes you can change the account now if you wish, as James said the package you are on will make no difference to connection problems.
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Frequent disconnects this morning

OK, cheers Samisimpson (and JamesBailey) - just put the request in to change to PAYG.

(And connection hasn't dropped since my last post...)
sam
Grafter
Posts: 222
Registered: 09-06-2007

Frequent disconnects this morning

Cheesy ckwalters,

Lets hope it was just an exchange problem then.
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Frequent disconnects this morning

Fingers crossed - was quite frustrating for a moment there...