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Free 2Mb Upgrade.

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Free 2Mb Upgrade.

Am I the only F9 ADSL Home Self-Install customer who hasn't received the free upgrade from 512K to 2Mb? Come on F9, it was promised by the end of November and we are almost there now :?
3 REPLIES
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Free 2Mb Upgrade.

Hi there,
the free upgrades occur after BT finish doing a bulk upgrade at the exchange you are connecting to.
I was suposed to receive mine in March but I eventually got it in August, you can request the upgrade early for a one of fee of £14.99.

It may be worthwhile raising a Contact Us ticket to enquire if your exchange has been regraded yet, but chances are BT haven't got around to it yet.

Hope this clears things up a little.

Cheers,
Andrew D Wiles
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Free 2Mb Upgrade.

Hi,

Unfortunately we haven't had an update on the progress of the bulk regrade programme for a few weeks. It is still ongoing, I've seen people regraded this week, and I've asked for an update on how many are left to do and as soon as I know I will let you know.
N/A

Free 2Mb Upgrade.

Any news yet Dave? Was hoping you'd have got back to me by now. Will the upgrade improve the download speed from usenet, tonight its unuseable.

Regards - Paul