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Fax2Email - Delay in Faxes Arriving?

kizis
Dabbler
Posts: 12
Registered: 04-08-2007

Fax2Email - Delay in Faxes Arriving?

Is there a problem with the Fax2Email system? I had a fax sent to my Fax2Email no. early yesterday morning, however, this hasn't arrived at my destination email address yet - circa 24 Hours.

Is there normally a delay? A while back faxes were arriving almost immediately at the destination email address.
7 REPLIES
Community Veteran
Posts: 6,983
Thanks: 8
Registered: 10-04-2007

Fax2Email - Delay in Faxes Arriving?

There has been a delay on emails arriving yesterday but not 24 hrs.
I sent myself a test mail and it took in excess of 2 hours to come back.
You may be best to have it re-sent if its not arrived by now and if that still fails then raise a link:Contact us ticket to have your fax2Email checked.
fallingwaters
Grafter
Posts: 222
Registered: 24-08-2007

Fax2Email - Delay in Faxes Arriving?

Hi, my faxtoemail is working fine, I sent 2 test faxes, one on Thursday and one on Friday and both were delivered within 5 minutes.

Bill
kizis
Dabbler
Posts: 12
Registered: 04-08-2007

Fax2Email - Delay in Faxes Arriving?

The fax still hasn't arrived. I'm going to try send a fax to the no. myself. If this doesn't arrive within a reasonable time I'll then raise a Ticket.
kizis
Dabbler
Posts: 12
Registered: 04-08-2007

Fax2Email - Delay in Faxes Arriving?

Fax arrived within 2 minutes. Fax2Email is working OK now.
N/A

Fax2Email - Delay in Faxes Arriving?

Are you sure the sender sent correctly then?

There are very few fax systemt hat will treat an incomplete fax as sucesful.
kizis
Dabbler
Posts: 12
Registered: 04-08-2007

Fax2Email - Delay in Faxes Arriving?

Yes, he sent me a copy by another means. He also sent me a copy of the transmission.
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Fax2Email - Delay in Faxes Arriving?

Hi,

There were problems with email delays, which may have contributed to the problem. If you are still having problems receiving faxes let us know via Contact Us and we'll take a look into it for you.