My Voyager 105 modem stopped working last Friday morning &, having tried everything (checking Diagnostics, wiggling USB connections, re-loading software, shouting at it, etc) I rang your help-line on Friday afternoon. After the usual waiting (spent reading most of my newspaper), I spoke to an agent who said he would order another modem for me. "When will I get it?" I asked. "Can't say - it's up to the engineers" he said.
Imagine my surprise, therefore, when the postman brought the replacement on Saturday morning! Within an hour, I was checking e-mails, etc!
WELL DONE PLUSNET SUPPORT! Thanks.