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FTP Problems

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FTP Problems

Is anyone having trouble logging in to FTP?

I've tried using many applications: SmartFTP, CoreFTP, IEFTP, even Command Line FTP but for some reason I can login through telnet. My user details work fine for the plus.net site etc.

I can still access my static page server.
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

FTP Problems

Is this to your www or ccgi webspace?

If www, try ftp2.plus.net

If ccgi, you must be connected to a PlusNet IP address for this to work as outside IPs are blocked to the ccgi but not the www FTP servers.

Also try both active and pssive modes in FTP.

Rebooting your equipment (including router) may also solve the problem.
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FTP Problems

It's the ccgi account. I now find that I am able to login but that my entire website is gone.

Should I be happy about this?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

FTP Problems

There are currently problems with the ccgi servers (see service status). Once that is cleared, check if your site is still there. If it is not, check to see if you have received an email about excessive traffic or disk space usage which will mean your site is archived. You should see a ticket on this as well explaining what to do to get it back.

If it has not been archived and its still oost after the ccgi problems are fixed, I hope you have a good backup of the date/files.