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FAO support: Question 20841359

simonh
Grafter
Posts: 131
Registered: 28-08-2007

FAO support: Question 20841359

I have put in a request to cancel my broadband, which was scheduled for 28th December, but have received the following two emails from support:

05/15/06 11.24

Username simonh74

We are pleased to be able to inform you that a member of our Customer Support Centre has now closed Question number [ 20839100 ].

The following comment was added to the Question
Dear Mr Heaney,
We have cancelled cease order 1-FPRGPD which was due for 28/12/06.

Regards,
xxxx xxxxxx
----------------------------------
and

05/12/06 17.04

Username simonh74

We are pleased to be able to inform you that a member of our Customer Support Centre has now closed Question number [ 20841359 ].

The following comment was added to the Question
Dear Mr Heaney,
cease was requested to be cancelled.

Regards,
xxxx xxxxxx
------------------------------------

Why has the request to cease been cancelled? I have requested that BT transfer ny phone number to my new address, has this caused a problem? I've added the comments to the question, but if anyone can shed some light on this, then please do.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

FAO support: Question 20841359

Hi,

Looks like the cease was rejected for some reason, it's been resubmitted now and back on schedule.
simonh
Grafter
Posts: 131
Registered: 28-08-2007

FAO support: Question 20841359

Thanks Dave.