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FAO STAFF - please respond

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FAO STAFF - please respond

I have a ticket open about trying to transfer my domain name out of Plusnet so you can stop charging me as I no longer use a Plusnet connection.

I have tried to move the domain name out but its says I can't because I need to provide the IPS Tags of who I am moving it to. The company, a US one, doesn't have/use IPS Tags and sent me this email:

We do not have an IPSTAG because we are not a domain registrar-we do not handle domain registrations, transfers, or renewals.

It appears that your current host regestered this domain name (using their IPSTAG) but they will not allow you to make changes to the DNS-as that would imply you are leaving their service.

Funny that yes I am leaving their service, as far as I was concerned I HAD left their service!

Now please tell me how to transfer my domain name to this hosting company that doesn't use IPS Tags. Time is running out before this becomes an issue as I am cancelling my direct debit as I am not paying for another months service just because you are making it impossible for me to transfer my domain name out or reply to my open ticket in a reasonable time telling me how to resolve this issue. :x
15 REPLIES
Community Veteran
Posts: 1,817
Thanks: 11
Registered: 30-07-2007

FAO STAFF - please respond

I always thought ips tags are a fairly integral part of the dns system, which host are you moving to and who said they don't use ips tags?

My IPS tags state that my domains are registered via either fasthosts or heartinternet. To move the domains to a different registrar all I have to do is changes the ips tag to that of the new registrar.

To point the domain at a different host I need to change the dns. Can you not do this via the domain management part of the pn contol panel?

I guess that you need to get your new company to tell you thier ips tags and then you need to ask PN to change them on thier system. Once you get the ips tags moved the domain will be under the contorl of your new host.

I guess you need to leave either
A) leave your domain registration managed by pn and have them change the dns servers for it.

OR

B) move it out to a external registrar where you can then get full access to the domain settings.

To move it out to a external registrar you would need to set up an account with the likes of www.123-reg.co.uk, www.ukreg.co.uk, www.1and1.co.uk ask pn to release the domain to that company by changing the ips tags. Once the domain is under your control via your new host you can then change the name server setting to that of your new provider.

Why have you chosen to move your domain to a company that does not deal in registrations, transfers or renewals. You'd be better going for proper hosting company and have full control under one umbrella.

Hope that makes sense.



A
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FAO STAFF - please respond

Cheers for your reply. The company I chose is a US one and don't use IPS Tags as they are not a registrar, just a host. I have chosen them because the domain is no longer needed/used so I wanted the cheapest host for the name I could find so as to not be throwing money away, they charge $1 a month! My new ISP does not provide free hosting which wasn't a problem because everything else they do do is excellent.

The domain was purchased from ukreg.com and then transferred into Plusnet. I just want to get it out ASAP so my account can be closed ASAP. I have already paid for the new host so can't go else where.
Community Veteran
Posts: 26,352
Thanks: 602
Fixes: 8
Registered: 10-04-2007

FAO STAFF - please respond

You need a domain registrar and a hosting company. Frequently they will the same company. If you use one of the registrars suggested you will still be able to host at your chosen company.

Many PN users have their domains registered with a specialist registrar and then use PN to host their domain because the renewal fees elsewhere are cheaper.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
craign
Grafter
Posts: 122
Registered: 01-08-2007

FAO STAFF - please respond

IMHO,

IPS tags and DNS are not related to each other. The IPS tag is used in the domain registration process. DNS is used to relate the longhand name to the host IP.

You can transfer the domain name registration from PN to another registrar (eg 123). This uses the IPS Tags and is documented at transferring domains between PlusNet .

To transfer the hosting of your web from PN to your new provider you need to get PN to change the name server address of your domain to the appropriate one for your new host.

If you want to sever all links with PN you will need to find a new domain name registrar as well as your new host company.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

FAO STAFF - please respond

farcry,

1) Select one of the registration companies suggested above (I use 1and1 for all my domains)
2) Read up on how to transfer a domain to that company (they do differ)
3) Click on domain names (on the left), click the transfer out button next to your domain and enter the IPSTAG of the registration company. NOTE: make sure you get this right as you don;t have a second chance, and if you get it wrong, it can take several weeks to correct.
4) You will then be told if there is anything to pay to transfer it out - if you previously registered it elsewhere then there should be no payment necessary.
5) Click the button to confirm the transfer and the domain will be removed from your account.
6) Wait until the domain has been transfered to your registration company.
7) At the registration company, setup the DNS for your domain for the name servers of where you want to host the domain.
Cool Inform your new host of the new domain.
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FAO STAFF - please respond

@ Elvin thank you for explaining that Smiley So I take it this is going to be an extra fee on top of the hosting part? My new web host suggested to find a neutral nominet registrant as they will allow me to use their IPS Tag and point the name servers to my web hosts dns. Does anyone know of a neutral nominet registrant?
Community Veteran
Posts: 26,352
Thanks: 602
Fixes: 8
Registered: 10-04-2007

FAO STAFF - please respond

As Peter uses 1 and 1 I'd go for that knowing where to turn if you need advice!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 14,469
Registered: 30-07-2007

FAO STAFF - please respond

The domain registration/transfer for a .co.uk domain is £4.68 (Inc VAT) for 2 years on 1and1 and you can change the name servers via your own domain control panel very easily.

I have recently transferred out 2 domains from PN to 1and1 and managed to get hosting back to the same PN account all within a weekend.
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FAO STAFF - please respond

Thanks for the replies. I have gone back to the site where the domain was bought from which is ukreg.com and logged in and said transfer the domain back to them. Is that all needs to be done or do I still have to do other stuff? It didn't say anything about charging for doing that so I assume because it was bought from them the domain can be moved back to them at any time during the 2 year ownership period?

Yes I am totally lost on all this! Looks like I have paid for hosting when I didn't need to if I just needed to move the IPS Tag free of charge Sad
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FAO STAFF - please respond

OK can a member of staff please check to see if I have now done all that is required. I tried moving the domain out from Plusnet and it says I can't as they no longer hold the IPS Tag so I am hoping that means I have done the right steps on the site I bought the domain from and moved it back to them. Now I just need to see if I can cancel my hosting account as I don't need it :roll:
Community Veteran
Posts: 14,469
Registered: 30-07-2007

FAO STAFF - please respond

If the domain still exists under domain names then you need to raise a question and tell PN you no longer want the domain registered with them or on your account and explain what you did at ukreg.

PN need to be told you don't want the domain with them if you did not use the transfer out method so they know to remove the domain from their DNS servers.
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FAO STAFF - please respond

Thank you Peter, yes it still exists in Domain Names so I will update my open ticket, thanks for your help!
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FAO STAFF - please respond

You cna check the registration of your domain to see what the IPtags is set to. I beleive you can do this through ukreg if not at www.nominet.org.uk and do a whois.
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FAO STAFF - please respond

Thanks and yes the IPS Tag is back to Fasthosts which is UKREG. I would also say that Internet For All who I signed up to for hosting thinking I had to have a host have been second to none in their customer service/helpfullness and cancelled my account with them with no charge when I explained what I had done and needed/didn't need. Try getting such helpfullness from a UK company!