I'm just wondering, does Plus.net offer a commendation service for their staff?
I have to be honest and say, the gentleman from the network team that has taken ownership of my issue. Has supplied the best customer service that I have ever experienced from plusnet, he has gone over and above the standard support roll IMO & has even contacted me directly via email & the ticket system to try and resolve my streaming problem.
He has made some changes to my profile and for the first time in weeks, I was able to stream without any buffering at all (yet to be be tested mid afternoon/early evening but looks promising).
I would just like to make sure he gets the credit for the excellent customer service that he supplys.
This is how things should be done & you would have a lot more happier customers.
Please note, since he took the ticket, no one else has dealt with it, different level of service, same person responding all the time, happy customer