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F.A.O. Support / Comms Team - T&C's, section 19.4

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F.A.O. Support / Comms Team - T&C's, section 19.4

Under paragraph 19.4 of the terms & conditions set out by plusnet, it states

"If you give us notice that falls before the end of your
current Contract period because we have increased our charges or materially changed the Conditions of this Contract to your detriment,
you may cancel in the period of time between the notice of the changes and the time the changes take place"


Can you clarify what plusnet deem to be changes in T&C's that is to the detriment of the user ? In a ticket I have opened, I was previously advised that the SUP is also outlined within the T&C's, I can find no reference to the SUP at all, can you please advise why I have been informed that it does ?

Can you also clarify the date the SUP came into force please.

Many Thanks
Craig
4 REPLIES
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F.A.O. Support / Comms Team - T&C's, section 19.4

I can't find the date off-hand for when the SUP started, but the SUP itself, is made-up from much of the AUP (Acceptable use Policy).
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F.A.O. Support / Comms Team - T&C's, section 19.4

It was the 15th of september the day before the change to the new t&c had to be accepted or not,
But they backdated the SUp to include the last 3mths usage..

thxs
Metalguru
Grafter
Posts: 791
Registered: 04-08-2007

F.A.O. Support / Comms Team - T&C's, section 19.4

Sneeky Huh !

[Moderator's note by Mark (pcsni): Full quote of preceeding post removed. Its unnecessary and against the rules. ]
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F.A.O. Support / Comms Team - T&C's, section 19.4

Yep very much so.

But hey glad you got yourself sorted m8..

thxs