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External Bandwidth problem *NOT* fixed

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External Bandwidth problem *NOT* fixed

Its back again. Main problem is packet loss. Don't even dare pretend it's just me or ask me to post a ticket.

As usual, it's exactly the same problem we were told was already resolved.

I can post figures but I'm quite sure you guys can see it. Just run some traceroutes.

In the meantime - why do other ISPs not have constant problems with external bandwidth like you do? When I had to use my backup ISP they had no PL or any problem whatsoever with external provision.

I think you just make it up to cover your tracks.
6 REPLIES
N/A

RE: External Bandwidth problem *NOT* fixed

Actually here is your proof.. Just read through the traceroutes. I can give you more stuff but it's pretty obvious that it's all screwed again. What's it this time? Mice in Telehouse or an act of devine intervention?

----------------

Tracing route to eq.castersrealm.com [206.135.232.114]
Hop 1 IP 192.168.0.1 Time : 0 (BUNGLE)
Hop 2 IP 194.74.71.174 Time : 187 (nac0431987-plusnet-c1-hg3.mdip.bt.net | .NET | Network)
Hop 3 IP 192.168.255.4 Time : 172 (not resolved)
Hop 4 IP 192.168.253.6 Time : 1375 (not resolveHop 6 IP 212.159.15.253 Time : 172 (bhuna.core.plus.net | .NET | Network)d)
Hop 5 IP 212.159.4.13 Time : 187 (vlan603.rhogan1.core.quay.plus.net | .NET | Network)
Hop 6 IP 212.159.15.253 Time : 187 (bhuna.core.plus.net | .NET | Network)
Hop 7 IP 212.159.1.66 Time : 188 (atm.core.telehouse.plus.net | .NET | Network)
Hop 8 Error: Request timed out
Done

Lookup www.microsoft.com in DNS .. not resolved

Tracing route to www.microsoft.com [207.46.134.155]
Hop 1 IP 192.168.0.1 Time : 0 (BUNGLE)
Hop 2 IP 194.74.71.174 Time : 172 (nac0431987-plusnet-c1-hg3.mdip.bt.net | .NET | Network)
Hop 3 IP 192.168.254.3 Time : 172 (not resolved)
Hop 4 IP 192.168.253.6 Time : 360 (not resolved)
Hop 5 IP 212.159.4.5 Time : 187 (vlan601.rhogan1.core.quay.plus.net | .NET | Network)
Hop 6 IP 212.159.15.253 Time : 172
Hop 7 IP 212.159.1.66 Time : 172 (atm.core.telehouse.plus.net | .NET | Network)
Hop 8 IP 212.159.1.81 Time : 1297 (jalpiaza.core.telehouse.plus.net | .NET | Network)
Hop 9 IP 212.187.197.193 Time : 2421 (lvl3gw.thn.packetexchange.net | .NET | Network)
Hop 10 Error: Request timed out
N/A

RE: External Bandwidth problem *NOT* fixed

These ones are much more informative (both done after a reconnect)

Tracing route to www.zdnet.co.uk [212.187.242.236]
Hop 1 IP 192.168.0.1 Time : 0 (BUNGLE)
Hop 2 IP 194.74.71.166 Time : 172 (nac0431987-plusnet-c1-hg-1.mdip.bt.net | .NET | Network)
Hop 3 IP 192.168.255.4 Time : 172 (not resolved)
Hop 4 IP 192.168.253.6 Time : 188 (not resolved)
Hop 5 IP 212.159.4.13 Time : 171 (vlan603.rhogan1.core.quay.plus.net | .NET | Network)
Hop 6 IP 212.159.15.253 Time : 156 (bhuna.core.plus.net | .NET | Network)
Hop 7 IP 212.159.1.66 Time : 188 (atm.core.telehouse.plus.net | .NET | Network)
Hop 8 IP 212.159.1.81 Time : 1266 (jalpiaza.core.telehouse.plus.net | .NET | Network)
Hop 9 IP 212.187.197.193 Time : 2344 (lvl3gw.thn.packetexchange.net | .NET | Network)
Hop 10 IP 212.113.3.29 Time : 2375 (not resolved)

Tracing route to www.microsoft.com [207.46.134.155]
Hop 1 IP 192.168.0.1 Time : 0 (BUNGLE)
Hop 2 IP 194.74.71.166 Time : 313 (nac0431987-plusnet-c1-hg-1.mdip.bt.net | .NET | Network)
Hop 3 IP 192.168.255.3 Time : 172 (not resolved)
Hop 4 IP 192.168.253.6 Time : 204 (not resolved)
Hop 5 IP 212.159.4.13 Time : 516 (vlan603.rhogan1.core.quay.plus.net | .NET | Network)
Hop 6 IP 212.159.15.253 Time : 562 (bhuna.core.plus.net | .NET | Network)
Hop 7 Error: Request timed out
Done


N/A

RE: External Bandwidth problem *NOT* fixed

Yes I agree

I had an unpleasant moment with an American ISP who also provides some webspace to me and I had taken them to task for problems with uploading ftp to my webspace with them.

Guess how bad I felt when they did a trace route and gave their comments on the causes of my problems.

Apparently we users are within not one but two networks.

They actually phoned me up from the States to explain this to me. In particular they stated that they could see IP addresses on the traceroute which they should never be able to see under some Internet wide regulations. Apparently some IP numbers are reserved for internal networks and shouldn't be viewable on the wider Internet yet they were there viewable by them in black and white.

I asked for laymens terms about what effect this could have. Their reply was that it was an open charter for hackers.

Here's another strange thing. I have all the usual firewalls and Symantec virus cover plus I've signed up for PlusNet's virus protection.

A few days ago my Outlook Express email client kept hanging while downloading emails and then I got very strange things happening to my computer - everything in slow motion - the only way to get around it was to reboot and I wasted a lot of time doing this trying to find the problem.

To cut a long and worrying story short, the problem disappeared as soon as I went on line into my plusnet webmail account (one of my many accounts) and deleted the only email sitting there.

You'll never guess where it was from - or perhaps you will.

It was a notification from PlusNet dated the 25th Dec to say they had taken my months ISP charge out of my account (£119).

I never bothered to bring this to the attention of support - what would be gained?

Fact is I'm pretty fed up and am trying to find an alternative ISP when I've got a moment. I really would like to go satellite, preferably with a firm with world wide cover based in the USA. (Any ideas?)

Must get back to my work. I've got a load to do before bedtime and I'm beginning to feel tempted to offer my two pennyworth about the government's nightmare e-commerce legislation which is another good reason for moving out of Britain.

There are so many!

N/A

RE: External Bandwidth problem *NOT* fixed

> Its back again. Main problem is packet loss. Don't even dare pretend it's just me or ask me to post a ticket.
>
> As usual, it's exactly the same problem we were told was already resolved.
>
> I can post figures but I'm quite sure you guys can see it. Just run some traceroutes.
>
> In the meantime - why do other ISPs not have constant problems with external bandwidth like you do? When I had to use my backup ISP they had no PL or any problem whatsoever with external provision.
>
> I think you just make it up to cover your tracks.
>

Good Evening,

Our engineers are aware of problems affecting our service. Please refer to the Service Status postings as they will update you as to what is happening.

Regards,

Martin


--
| Martin Cundell......................Unmetered & ADSL solutions
| Customer Support..............................for Home & Business
| PlusNet Technologies Ltd.................@ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
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RE: External Bandwidth problem *NOT* fixed

"I really would like to go satellite, preferably with a firm with world wide cover based in the USA."

Have you ever tried *using* a satellite service?? Ping times in excess of 700 usually so no good for games (if you play them) and just generally a pain in the backside. We had no end of trouble when a certain satellite company whos name begins with an A installed one of their systems for us (free trial yaddy yadda).. I gave up after managing only 9 or 10 days use out of the thing in a month.

IMO if you can get DSL use DSL, if you can get cable even better Smiley

Matt
N/A

RE: External Bandwidth problem *NOT* fixed


> Have you ever tried *using* a satellite service?? Ping times in excess of 700 usually so no good for games

"ping times of 700" so not much different to plusnet then.